Total Quality Management

Idama is committed to deliver quality across its services focusing on the principles of excellence to develop and implement the organization’s vision and business strategy. Our service delivery model underpins the view that facilities management focuses on continuity, sustainability and longevity of asset ,that benefit the integrity and potential of all communities it operates in.

Client Relationship Management:

To ensure that its client’s assets and investment objectives are achieved, Idama has developed and implemented an integrated client management system. An amalgamation of first-in-the-industry technology, best practice processes and policies, financial, contract, procurement and workforce management, this client management system truly embellishes Idama’s purpose of providing total solutions in facilities management.

The backbone of Idama’s operations lies with our client management system that captures and records all client data, simplifying the client management process. It is fully integrated with help desk services, enabling full access of client data to the team that are on call 24/7 to provide assistance and support. Idama’s onsite teams are also available within the community to ensure that businesses and homes seamlessly operate 24/7, and no emergency is left unattended. From core engineering services to a range of soft services, Idama assures its clients’ peace of mind.

Idama is the proud winner of various excellence awards with ISO certified management and facilities management processes.

  • Dubai Holding Excellence Award Bronze 2006
  • Dubai Quality Appreciation Award for 2009
  • ISO 9001:2008 for Quality Management
  • ISO 14001:2004 for Environmental Management
  • ISO 18001: 2007 for Occupational Health & Safety Management

Idama is lead by a team of experts in the industry and a 1000 strong workforce with the objective to provide integrated and complete facilities management solutions for communities.